Privacy Policy

Introduction

Slate ("we", "our", or "us") operates the slatebuilder.io website and the Slate eLearning authoring platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Slate, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Account Information

When you create an account, we collect your email address and any profile information you choose to provide. We use this information to create and manage your account, provide customer support, and communicate with you about the Service.

Content You Create

We store the eLearning courses and content you create using Slate. This content is yours—we do not review, analyze, or use your content for any purpose other than providing the Service to you. Your content is isolated and secured using row-level security, meaning only you can access your courses.

If you create a public preview link for a course, anyone with that link can view the course content. Public previews are designed for sharing and do not require authentication.

Usage Data

We automatically collect certain information when you access the Service, including your IP address, browser type, device information, pages visited, and time spent on pages. This helps us understand how the Service is used and how we can improve it.

On our marketing website (slatebuilder.io), we use Microsoft Clarity and Google Ads to understand how visitors interact with our site and to measure advertising effectiveness. Clarity may collect data such as mouse movements, clicks, and scroll behavior. Google Ads may collect data about your visits for conversion tracking and remarketing purposes. This analytics data is not collected within the Slate application itself—only on our public marketing pages.

Location Data

On our marketing website, we use a third-party geolocation service (ipapi.co) to detect your approximate location based on your IP address. This is used solely to display pricing in your local currency (e.g., USD for United States, CAD for Canada). We do not store your location data—it is used only at the time of your visit to determine currency display. You can override the detected currency using the currency selector in the website footer, and your preference is saved locally in your browser.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card number or full payment details on our servers. Stripe's privacy policy governs the collection and use of your payment information.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats

Data Storage and Security

Your data is stored securely using industry-standard practices. We use encrypted connections and row-level security to ensure your content is isolated and protected. Our application is hosted on infrastructure that provides DDoS protection and secure content delivery.

While we implement appropriate security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Sharing

We do not sell your personal information. We only share your information in the following limited circumstances:

• Service Providers: We share data with third-party vendors who assist us in operating the Service. These providers are contractually obligated to protect your information:
  • Supabase — database, authentication, and file storage
  • Cloudflare — website hosting and security
  • Stripe — payment processing
  • Google — AI text and code completions (Gemini)
  • Resend — transactional email (password resets, account notifications)
  • Microsoft Clarity — marketing website analytics only
  • Google Ads — marketing website conversion tracking and remarketing only
  • ipapi.co — currency detection via IP geolocation (marketing website only)
  • Google — optional sign-in via Google OAuth
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your content at any time using our SCORM export feature
• Opt out of marketing communications

To exercise these rights, please contact us at [email protected].

Cookies

We use essential cookies to enable core functionality such as authentication and session management within the Slate application. These cookies are necessary for the Service to function.

On our marketing website (slatebuilder.io), we also use Microsoft Clarity and Google Ads, which set cookies to understand how visitors interact with our site and to measure advertising effectiveness. You can control cookie settings through your browser preferences, opt out of Clarity tracking at clarity.microsoft.com/optout, or manage your Google Ads preferences at adssettings.google.com.

Children's Privacy

The Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

Data Retention

We retain your account information and content for as long as your account is active. If you delete your account, we will delete your personal information and course content within 30 days, except where we are required to retain data for legal or regulatory purposes.

When you export a course, the package is generated in your browser and downloaded directly to your device. We do not store copies of your exported files on our servers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].